Exchanges and returns
EXCHANGES AND RETURNS
HOW TO RETURN
To make a return, you have 30 days from the date you receive the shipping confirmation email for your order.
You can return your items as long as the following conditions are met:
1. Items must be in perfect condition and with their corresponding receipt. Items that have been worn, washed, or are missing their inner tag will not be accepted for return.
2. No exchanges or returns are accepted for items without the complete original packaging and/or seal.
3. Perfume products that do not have packaging or a seal cannot be exchanged or returned for hygiene reasons.
4. Headphones, helmets, bottles, personal care and hygiene products cannot be exchanged or returned for hygiene reasons.
5. No exchanges or returns are accepted for underwear and swimwear without the original hygienic sticker and/or seal.
6. Products in "PACK" format are indivisible and cannot be returned partially or individually.
7. No exchanges or returns are accepted for garments modified/customized at the customer's request or for items purchased in another market.
After approving the return, you will receive a confirmation email and the amount will be refunded to you using the same payment method you used for your purchase, within a maximum of 15 business days.
Find more information about our Exchange and Return Policy or the right of withdrawal in our Terms and Conditions of Purchase.
We offer you two options for returning your items!
LEFTIES STORE - FREE
You have 30 days from the date you receive your order shipping confirmation email to return your item.
Returns made in physical stores are free, and you can return your order at any Lefties store in the same country where you made the purchase.
Purchases made in the Canary Islands can only be returned at Lefties stores in the Canary Islands and cannot be returned at any other Lefties stores on the Spanish mainland.
Returns made in physical stores are free, and you can return your order at any Lefties store in the same country where you made the purchase.
Purchases made in the Canary Islands can only be returned at Lefties stores in the Canary Islands and cannot be returned at any other Lefties stores on the Spanish mainland.
For in-store returns, you don't need to submit a request through the website or app. Simply bring the items you wish to return along with your receipt, which you can display on your phone or print out. Screenshots will not be accepted.
To obtain your receipt, log in with your username and password in the My Account - My Purchases section. You will also receive your receipt via email once your order has been shipped.
For iPod in-store purchases, we will send you a link via SMS to track your order and download your electronic receipt.
If you are unable to visit the store, someone you designate can return the item on your behalf, provided they have the receipt.
To obtain your receipt, log in with your username and password in the My Account - My Purchases section. You will also receive your receipt via email once your order has been shipped.
For iPod in-store purchases, we will send you a link via SMS to track your order and download your electronic receipt.
If you are unable to visit the store, someone you designate can return the item on your behalf, provided they have the receipt.
RETURN DELIVERY POINT - €1.99
You have 30 days from the date you receive your order shipping confirmation email to return your item at a collection point.
Collection point returns are only available for online purchases. This option is not valid for items purchased in our physical stores or in-store iPod purchases. For returns, you must visit one of our stores.
Collection point returns are only available for online purchases. This option is not valid for items purchased in our physical stores or in-store iPod purchases. For returns, you must visit one of our stores.
To make a return at a drop-off point, simply log in with your username and password and follow the steps in the My Account - My Purchases/Order Details section. If you wish to return items from multiple orders, you must request a return label for each order. It is not possible to return items from different orders in a single package.
Once you have submitted your request, you will receive a barcode in your email that you can print and affix to the package. Alternatively, you can show the barcode on the label you received in your email on your mobile device without needing to print it. Since we provide the barcode, you do not need to write a shipping address on your package.
Once you receive the return label, you have 5 days to drop off the package.
Drop-off point returns have a €1.99 fee, which will be deducted from your total refund. To see available drop-off points, click on Drop-Off Point Locator.
Once you have submitted your request, you will receive a barcode in your email that you can print and affix to the package. Alternatively, you can show the barcode on the label you received in your email on your mobile device without needing to print it. Since we provide the barcode, you do not need to write a shipping address on your package.
Once you receive the return label, you have 5 days to drop off the package.
Drop-off point returns have a €1.99 fee, which will be deducted from your total refund. To see available drop-off points, click on Drop-Off Point Locator.
RETURN OF A PRODUCT PURCHASED ON LEFTIES.COM WITH A GIFT CARD
For returns of purchases paid for with a gift card on Lefties.com, you will receive a virtual copy of that card, with the updated balance, along with the return confirmation email.
This card can be used online or in any Inditex group store: Zara, Pull&Bear, Massimo Dutti, Bershka, Lefties, Stradivarius, Oysho and Zara Home.
HOW TO CHANGE
Items purchased on LEFTIES.com can only be exchanged for a different size or color in our Lefties stores, provided they are in perfect condition, we have them in stock, and they maintain the same price.
If you wish to exchange your purchase for a different item, you must return it and place a new order online.
Remember that you have 30 days from the date you receive your order shipping confirmation email to make an exchange.
If you wish to exchange your purchase for a different item, you must return it and place a new order online.
Remember that you have 30 days from the date you receive your order shipping confirmation email to make an exchange.